Customer Service Representative

December 8, 2025

Open

Location

Occupation

Full-time

Experience level

Mid-level

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Job Summary

Join Vida Shoes International as a vital member of our expanding remote customer service team, supporting our global footwear brand from anywhere. This is a full-time, work-from-home position on Eastern Standard Time (EST), offering a competitive salary of $450 USD/month. Responsibilities include processing orders and returns through Shopify and proprietary systems, handling customer inquiries via calls and emails, and providing excellent, empathetic service while escalating issues when necessary. Employees enjoy opportunities for career advancement and skill development.

Key qualifications include a Matric Certificate (Grade 12) or equivalent, 2-3 years in eCommerce customer service, and excellent command of spoken and written English. Proficiency with Shopify Plus, ticketing systems like Gorgias or Zendesk, and strong multitasking and computer skills are required. Applicants must provide their own PC/Mac, reliable internet, and a backup power supply to ensure uninterrupted service.

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Customer Service RepresentativeFull-time | Fully remoteSince 1973, Vida Shoes International has been committed to becoming a global leader in the footwear industry. We are dedicated to designing, producing, and marketing quality branded footwear using our expansive international resources. Our wealth of knowledge stems from the diversity of brands and successful products we have produced year after year.We are looking for a dynamic and friendly customer representative to join our international customer service team. We are planning to expand our customer service team, so there is room for growth for the right individual!<span style="font-size: 10.0pt; line-height: 107%; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none; mso-fareast-language: EN-ZA;">Responsibilities include, but are not limited to:<ul type="disc"><li class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in;">Work with order release and fulfillment systems in Shopify and proprietary platforms.</li><li class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in;">Maintain and execute return processing through an integrated system.</li><li class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in;">Receive and promptly handle customer calls and emails regarding all aspects of:</li><ul type="circle"><li class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;">Sales order process</li><li class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;">Return Goods Authorization (RGA)</li><li class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;">General product knowledge</li></ul><li class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in;">Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in;">Communicate and escalate any issues or concerns to brand management as needed.</li><li class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in;">Perform ad hoc duties as assigned.</li></ul>Qualifications & Skills:<ul type="disc"><li class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l2 level1 lfo2; tab-stops: list .5in;">Matric Certificate (Grade 12) or equivalent.</li><li class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l2 level1 lfo2; tab-stops: list .5in;">2 to 3 years of customer service experience in eCommerce.</li><li class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l2 level1 lfo2; tab-stops: list .5in;">Strong spoken and written English skills. (speaking, reading, and writing).</li><li class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l2 level1 lfo2; tab-stops: list .5in;">Excellent courteous customer service skills with the ability to remain calm under pressure.</li><li class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l2 level1 lfo2; tab-stops: list .5in;">Strong computer skills – general knowledge of PC/Mac and Microsoft Office.</li><li class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l2 level1 lfo2; tab-stops: list .5in;">Ability to multi-task and manage multiple customer interactions efficiently.</li><li class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l2 level1 lfo2; tab-stops: list .5in;">Working knowledge of Shopify Plus and ticketing tools like Gorgias, Zendesk, etc.</li><li class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l2 level1 lfo2; tab-stops: list .5in;">Must be able to work a 40-hour week on Eastern Standard Time (EST).</li><li class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l2 level1 lfo2; tab-stops: list .5in;">Must have:</li><ul type="circle"><li class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l2 level2 lfo2; tab-stops: list 1.0in;">A reliable internet provider</li><li class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l2 level2 lfo2; tab-stops: list 1.0in;">A personal computer</li><li class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l2 level2 lfo2; tab-stops: list 1.0in;">A backup power source such as a UPS (Uninterruptible Power Supply)</li></ul></ul>Details:<ul type="disc"><li class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l1 level1 lfo3; tab-stops: list .5in;">Salary: Market related </li><li class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l1 level1 lfo3; tab-stops: list .5in;">Work Arrangement: Fully remote/work from home</li><li class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l1 level1 lfo3; tab-stops: list .5in;">Growth Potential: Opportunity for career advancement and skills development</li></ul>Salary: ·       $450.00 USD/Monthly <h1 class="MsoListParagraph" style="text-indent: -.25in; mso-list: l3 level1 lfo4;"> </h1><h1 class="MsoListParagraph" style="text-indent: -.25in; mso-list: l3 level1 lfo4;">#LI_REMOTE</h1>

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