Customer Support Collaborator (Night Shift, online 100%)
Vị trí này dành cho cộng tác viên hỗ trợ khách hàng làm việc online ban đêm cho công ty BSS Commerce tại Việt Nam. Công việc tập trung tư vấn, giải đáp thắc mắc, hỗ trợ cài đặt sản phẩm Omni Themes về Shopify qua nhiều kênh, đồng thời chuyển các vấn đề kỹ thuật sang đội phát triển. Mức lương 60,000 VND/giờ, làm theo ca đêm, làm việc từ xa và có đào tạo online chuyên sâu.
Ứng viên cần thành thạo tiếng Anh (IELTS 6.5+), có kỹ năng giao tiếp, phân tích tốt, biết cơ bản về HTML/CSS là lợi thế. Kinh nghiệm hỗ trợ khách hàng công nghệ/e-commerce là điểm cộng. Ưu tiên người nhanh nhẹn, làm việc nhóm tốt. Có cơ hội trở thành nhân viên chính thức nếu đáp ứng được yêu cầu công việc.
Title: Customer Support Collaborator (Night Shift, online 100%)
Company: BSS Commerce
Company Description:
BSS Commerce is a global All-in-One E-Commerce Solutions Agency that combines enterprise expertise with startup agility to deliver measurable results through tailored strategies, seamless integrations, and client-first partnerships. Beyond being a trusted strategic partner to the world's leading tech companies, we hold the ISO 27001 certification for world-class information security and quality management, ensuring your data and operations are always protected.
Since 2012, we’ve grown into a trusted team of 400+ professionals, empowering 100,000+ businesses across 150+ countries with award-winning solutions.
Our core capabilities span Store Development, Platform Migration & Integration, Support & Maintenance, Wholesale/B2B, Magento Extensions, Shopify Apps, Software Customization, and AI Development Services - enabling businesses to thrive in a competitive digital landscape.
We don’t just deliver solutions. We drive business success.
Primary Description: BSS Commerce · Vietnam (Remote)
Description: Job Description:
Consult, guide, and support in solving queries about Omni Themes’ products from customers through multiple support channels
Support to handle problems arising when customers install and use the Shopify Themes and Apps. Transfer technical problems, request customization for the development team, and ensure the quality of work delivered to customers.
Update customers on the status of processing requests
Advise customers on solutions when using eCommerce and Shopify
Work with various teams
Conduct other tasks assigned
Requirements:
Working hours (UTC+7): Regular shift (Remote): 0:00 – 04:00 AM or 4:00 – 8:00, Tuesday to Saturday. Training: 1 month from 10:00-17:00, lunch break from 11:45-13:15. Compensation is based on actual hours worked.
Proficient in English with an IELTS score of 6.5 or equivalent.
Strong skills in communication, presentation, analysis, and critical thinking.
Prior experience in customer support for tech or e-commerce is a plus.
Basic knowledge of HTML/CSS is an advantage.
Team-oriented with a quick learning capability.
Benefits:
Salary: 60,000 VND/hour.
Work remotely and gain exposure to the latest technology and e-commerce.
Improve English proficiency and develop client relations skills.
Gain the opportunity to become an official employee if you have the desire and meet the job requirements.
Participate in regular online training sessions.
Work in a professional, dynamic, challenging environment and improve your skills.
Flexible working hours, we proactively arranged weekly and monthly.
Location: Vietnam
Skills:
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