Customer Support Executive (Remote, 3PM - 12AM)
December 9, 2025
Open
Open
Location
Vietnam
Occupation
Full-time
Experience level
Entry-level
Job Summary
Vị trí này tại Clearer.io cho phép bạn làm việc remote toàn thời gian từ Việt Nam với khung giờ 15h-24h. Công việc chính gồm hỗ trợ khách hàng qua live chat, xử lý vấn đề kỹ thuật cơ bản, chuyển tiếp sự cố phức tạp và đóng góp cải thiện trung tâm tài liệu. Quyền lợi gồm lương thưởng hiệu quả, MacBook, 20 ngày nghỉ/năm, chăm sóc sức khỏe, trợ cấp wellness và tiếp xúc môi trường quốc tế.
Yêu cầu gồm kỹ năng giao tiếp tiếng Anh xuất sắc, đa nhiệm tốt, tư duy giải quyết vấn đề nhanh, ham học hỏi và phối hợp nhóm. Thích hợp cho bạn trẻ yêu thích chăm sóc khách hàng và phát triển trong lĩnh vực eCommerce.
Take the clearer route to smart career growth. At clearer.io, we’re reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is straightforward yet powerful: to empower our partners with solutions that streamline their operations, foster customer trust, and drive sustainable growth. We’re not just about technology—we’re about making eCommerce smarter, simpler, and more impactful, delivering solutions that inspire confidence and create real results.
With fresh investment and rapid growth, this is the perfect time to join our journey. When you become part of clearer.io, you step into a role where your work truly matters. Here, you’ll have the opportunity to own your projects, drive outcomes, and make an impact within a supportive, diverse team of professionals dedicated to customer success. We value clarity, results, and a customer-centric approach that keeps us focused on delivering real value to our partners every step of the way.
If you’re ready to cut through the clutter and focus on what really matters in a dynamic eCommerce landscape, clearer.io is the place to grow, lead, and shape the future of online retail. Join us, and be part of a team that’s committed to making eCommerce clearer, more efficient, and more rewarding for everyone.
Your Impact: At Clearer.io, our Customer Support Executives play a vital role in our future success. We place great importance on our customers' success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations.
When customers have questions, you will be their first point of contact, providing support via live chat. You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge.
What you’ll do:
- Efficiently responding to inquiries via live chat
- Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process
- Escalating complex issues to senior team members (product specialists) and developers by logging support tickets
- Creating accurate instant set-ups via live chat, sharing articles and creating snippets.
- Enhancing our support centres by identifying when articles need updating and reporting back to your lead.
What You’ll Bring:
- Effective Communication: You're skilled at expressing yourself clearly, both in writing and speaking, across various platforms.
- Multitasking Ability: You can handle multiple tasks efficiently, ensuring all are completed successfully.
- Logical and Quick Thinking: You approach problems with clear reasoning and can think on your feet to find solutions.
- Customer Experience Passion: You're enthusiastic about enhancing the experience for our customers, always aiming to exceed their expectations.
- Self-Motivation and Team Spirit: You're eager to learn, driven to achieve your best, and thrive when collaborating with others.
Why clearer.io?
- We believe in making things simpler - for our customers, and for each other. That means clarity, purpose, and progress guide everything we do.
- Customers at the heart: We obsess over their needs so we can grow together
- Purposeful progress: We don’t settle. We take initiative and embrace bold thinking.
- Endless innovation: We refine, improve, and take meaningful action
- Always open: We build trust through transparency and global collaboration
- Work remotely from anywhere that brings you happiness.
- Performance-based Year-End Bonus: Recognizing and rewarding your individual contributions.
- Wellness Allowance: Support for classes promoting physical and mental health.
- Time Off: 20 days/year, in addition to Vietnam holidays.
- MacBook Provided.
- Collaborative Events: Offline meet-ups, monthly gatherings and year-end party.
- Continuous Learning: Technical and general workshops, online resources.
- Health and Wellness Benefits: Generali Health Care, annual check-up.
- International Exposure: Enhance expertise and English communication skills.
- Be a part of clearer.io - where your expertise fuels real change in eCommerce. Come and join us- it’s clear we’re the place to be!
Clear Benefits:
Working time: 3PM - 12AM Vietnam time, Monday to Friday
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Apply now
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Clearer.io
Increase conversions and avoid confusion as you enhance product discovery, optimizing the customer journey. Take the Clearer route to smart growth. At Clearer.io, we're on a mission to simplify and supercharge ecommerce success. Formerly known as AppHub, we've evolved our identity to better reflect our commitment to clear, fast, and impactful solutions for growing online businesses. We provide cutting-edge tools designed to optimize the entire shopping journey, from customer acquisition to conversion and beyond. By empowering ecommerce brands with user-friendly technology, actionable insights, and dedicated support, we help businesses streamline their operations and grow with confidence. Our vision is straightforward: make ecommerce tools that are powerful yet simple, flexible yet reliable. We're here to make things clearer—so businesses can focus on what they do best: delivering great products and experiences to their customers. Let's build a brighter future for ecommerce, together.
HQ Location
Boston, Massachusetts
Company size
1-10
Founded in
Industry
Information Technology & Services