Customer Support Intern/Junior Executive (Multilingual)
About Pulse iD
Pulse iD is a leading fintech company specializing in loyalty and rewards solutions for financial institutions, telcos, and non-bank entities. With a focus on hyper-personalization, enterprise-grade systems, and AI-powered analytics, Pulse iD delivers innovative and scalable platforms for customer engagement and retention.
Role Overview
Pulse iD is looking for Customer Support Interns, Junior Executives, and individuals with prior customer support experience to join our growing team. This role is perfect for fresh graduates, motivated juniors, or candidates with prior customer support experience who are fluent in Japanese, Chinese, or Korean.
We welcome individuals with language skills in Japanese, Chinese, or Korean (proficiency in one language required; proficiency in two or more is a plus). Whether you are seeking a 6-month internship, a junior role, or have prior experience and are interested in a senior position, we have an opportunity for you!
You will support clients through chat and email support, assist with multilingual documentation, and contribute to exciting cross-functional projects, all within a fast-paced, dynamic environment.
Note: Based on your experience, we will offer either an internship, a junior role, or a senior role. Prior experience in customer support with language skills is a plus and will be considered for a senior position.
We are currently hiring candidates from Sri Lanka, the Philippines, Vietnam, Thailand, and Taiwan.
Key Responsibilities
- Customer Support: Provide chat and email support to our clients in Japanese, Chinese, or Korean, helping them with inquiries related to loyalty and rewards programs and resolving any issues or questions they may have.
- Translation Support: Assist with translating and localising materials, such as FAQs, guides, and pitch decks, into Japanese, Chinese, or Korean.
- Documentation: Help prepare multilingual documents, ensuring accuracy and clarity in all translations.
- Collaboration: Work closely with internal teams to ensure language-specific needs are met and assist in the delivery of high-quality customer service.
Key Skills & Qualifications
- Language Proficiency:
- Proficiency in at least one of the following languages: Japanese, Chinese, or Korean (written and spoken).
- Proficiency in English (written and spoken) is a must.
- Knowledge of two or more languages is a plus!
- Customer-Focused: Positive attitude with a strong desire to provide excellent customer service.
- Attention to Detail: Ability to ensure accuracy in translations, customer queries, and internal documents.
- Communication Skills: Strong written communication skills and the ability to adapt language tone based on different audiences.
- Tech-Savvy: Comfortable with digital communication tools and office software (Google Docs, Word, Excel, etc.).
- Team Player: Able to work collaboratively across teams to support clients and deliver high-quality customer service
Experience
- Interns & Junior Roles: Open to fresh graduates and those with limited professional experience, provided they meet the language skill requirements.
- Senior Role: Candidates with prior customer support experience and language proficiency in Japanese, Chinese, or Korean are encouraged to apply and will be considered for a senior role.
Perks & Benefits
- Learning & Development: Gain hands-on experience in customer support, translation, and documentation within a leading global fintech platform.
- Career Growth: Opportunity for interns to transition to permanent roles based on performance and for junior executives to grow into senior positions.
- Collaborative Environment: Work with global teams and clients in the fintech, banking, and telecom sectors.
- Work Flexibility: Enjoy the flexibility of remote work with occasional in-office collaboration.How to Apply: If you are a proactive and customer-focused individual with multilingual skills, we’d love to hear from you! Please submit your resume and cover letter at https://pulse-id.breezy.hr/. We look forward to reviewing your application and potentially welcoming you to our team!
