Implementation Project Manager - APAC
Vị trí này thuộc công ty Inspectorio, làm việc từ xa với hình thức toàn thời gian và tập trung vào triển khai dự án SaaS trong lĩnh vực chuỗi cung ứng toàn cầu. Bạn sẽ chịu trách nhiệm chính cho toàn bộ quy trình triển khai, phối hợp với các phòng ban, quản lý tiến độ, rủi ro, đào tạo khách hàng, kiểm thử UAT và bảo đảm tiêu chuẩn go-live. Chính sách nghỉ phép không giới hạn, làm việc linh hoạt, quyền chủ động dự án và môi trường đa quốc gia năng động là những điểm nổi bật.
Ứng viên cần ít nhất 5 năm kinh nghiệm quản lý dự án SaaS đa dòng/đa phòng ban. Kỹ năng giao tiếp tốt, từng làm dự án B2B SaaS, hiểu về tích hợp, di trú dữ liệu, kiểm thử UAT. Yêu cầu thành thạo tiếng Anh, ưu tiên biết tiếng Trung. Có trải nghiệm làm với các đội CS, Product, Solution Consulting là lợi thế.
About Inspectorio
Inspectorio is the leading AI-powered supply chain platform optimizing performance, building resilience, and providing intelligence across production chains for global brands, retailers, and their multi-tier suppliers.
Our innovative platform seamlessly connects and digitizes supply chain processes to optimize decision-making, while providing real-time visibility and control over production chain operations.
Today, Inspectorio is used by over 12,000 customers, including some of the largest brands and retailers in the world.
About the role
The Implementation Project Manager (IPM) owns the end-to-end delivery of customer implementations, including new customer onboarding and existing customer rollouts of new products or capabilities.
This role is accountable for project governance, timelines, risk management, stakeholder coordination, and go-live readiness, ensuring implementations are delivered predictably, efficiently, and with high quality.
The IPM works closely with:
- Customer Success Managers (adoption & value realization)
- Solution Consultants (solution design & integrations)
- Product (for new capability discovery)
- Customer stakeholders (program owners, IT, operations)
- Account Executives (AE) on implementation scope confirmation and value proposition handoff
What you'll do
End-to-End Implementation Ownership
- Own delivery of customer implementations from pre-kickoff handoff through go-live
- Define and manage implementation plans, milestones, dependencies, and success criteria
- Ensure consistent execution across accounts, aligned with Inspectorio’s implementation methodology
Project Management & Governance
- Lead kickoff sessions, recurring project status meetings, and executive updates (Executive & SteerCo, where applicable)
- Track progress against plan; proactively identify and mitigate risks, issues, and scope changes
- Drive decisions, unblock teams, and escalate effectively when needed
Cross-Functional Coordination
- Partner with Solution Consultants on technical configuration, integrations, data migration, testing, and validation
- Coordinate with Product for discovery related to new capabilities
- Work with Customer Success Managers to ensure a smooth transition from implementation to adoption
Customer & Stakeholder Management
- Act as the primary execution lead for customer-side stakeholders during implementation
- Set clear expectations on scope, timeline, responsibilities, and dependencies
- Drive customer accountability for inputs, decisions, and readiness activities
UAT, Training & Go-Live Readiness
- Support CS in planning and managing UAT preparation and execution
- Ensure Solution Consultants and Product provide required technical support during UAT as needed
- Track readiness milestones and dependencies to ensure all go-live criteria are met before launch
Continuous Improvement & Standardization
- Contribute to improving implementation playbooks, templates, and best practices
- Provide feedback to CS, SC, Product, and Value Transformation COE on recurring gaps, risks, and opportunities
- Help scale implementation delivery as volume and complexity grow
Qualifications
- 5+ years of experience in implementation project management, program management, or complex SaaS delivery
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