USA Customer Support Agent (6-10am local time)
Join JobHire.ai, a profitable, fast-growing global startup on a mission to enhance professional development and workplace happiness. This remote, part-time customer support opportunity focuses on both proactive and reactive engagement, assisting users through live chat and calls, guiding onboarding, driving product activation, and upselling add-on services. Enjoy a competitive package ($6000–$9000), flexible work hours, and the chance to be part of a high-impact team backed by top investors.
Applicants should have 2+ years’ experience in customer support or customer success—especially in US markets—be fluent in English and Russian, and excel at building relationships, solving problems, and achieving KPIs. Key requirements include strong communication, negotiation skills, a customer-first and business-driven mindset, and reliable high-speed internet. Comfort with KPIs and interest in support-driven sales are essential.
You'll join a team of industry leaders from companies like McKinsey, Glovo, and Nexters, working in a results-oriented environment with a streamlined interview process. Your role directly impacts users' career success and company retention, while offering you ongoing growth and a purposeful mission.
JobHire.ai is a vertical AI agent for automated job search. We help thousands of job seekers land interviews faster by finding, tailoring, and applying to jobs on their behalf. We’re profitable, growing fast, and now expanding the product to deliver long-term user value beyond job offers alone.
📈 ~35% MoM; top 1% in growth rate
💰 Profitable from day one
👥 40 people
🚀 Investors: Deel Ventures, Daniel Gutenberg, Dave Waiser, Margulan Seisembayev, and other unicorn founders.
MissionJobHire.ai is a personal AI agent for continuous professional development and happiness at work
The RoleWe’re looking for a part-time/morning shift Customer Support Agent who is not just reacting to tickets, but actively influencing customer satisfaction and retention.
This role combines high-quality reactive support, proactive customer engagement and sales impact.
What you’ll do:- Efficiently handle a large number of chats and calls (no cold calling) with a strong focus on quality;
- Proactively provide in-depth details about our product, address customer concerns and objections diligently, ensuring their satisfaction;
- Guide users through onboarding and activation flows, educate customers to ensure successful product usage;
- Use selling techniques to offer our additional products (e.g. resume review) to existing customers, convert support interactions into successful payments if there’s such opportunity;
- Act as the first line of retention, identifying early churn signals during customer interactions, share insights and feedback with the team to improve retention and customer experience.
- Maintain CSAT 90-95%
- Meet SLA with average first response time ≤ 5 minutes
- Additional product conversion rate - consistently generate paid resume reviews from support interactions (min. 20% of new customers pay for resume review option).
We keep our hiring process quick and simple:
- HR Introduction Call
- Team Interview
- Reference Check (with two prior managers)
- 2+ years of proven experience in customer support, customer success, or support-driven sales, working with US-based customers.
- Fluent English and Russian.
- Exceptional communication, problem-solving and negotiation skills (clear, friendly, confident)
- Comfortable working with KPIs and performance metrics
- Customer-centric mindset with a business-oriented approach
- High-speed internet connection (VPN free)
- JobHire.AI is mission-driven, fastest-growing, and profitable global company.
- Amazing opportunity to shape the experience of a product that directly improves people’s careers and lives.
- Brilliant team of the strongest A players from McKinsey, Nexters, Gett, Glovo.
- Remote work - work/life balance.
- Competitive package ($6000-9000).
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